Saturday, April 11, 2009

Lazy Saturday

I was a little optimistic about the money-grubbing spa and their ability to refund the initial lower charge and accepting only the higher final charge. Both charges appeared on my credit card, and unfortunately they have two signed slips (one from before and one from after the service). I can't just do a chargeback.

I called them on Friday and spoke to two different people, neither of whom spoke enough English to understand what I was asking for. I explained the situation to each one, and they both tried to book me for another appointment. I'll have to go down there on Monday and speak to someone in person. If that doesn't work, I will appeal to the Spa Week organizers and attempt a chargeback through my credit card company. And if THAT doesn't work, I'll complaint to the Better Business Bureau and post an honest review of them on all the review sites servicing New York.

I hate these types of confrontations and I'm always afraid that they will cost me money, even when I'm in the right. It helps me be polite if I have a plan of action for escalating the problems.

I spent today failing at being a tourist in New York with a friend from out of town (actually, an old roommate from here). We tried to go to the MOMA (line was two blocks long), and then the Met (line was three blocks long, and doubling back on itself), managed to lose her train ticket and showed up to the Virgin Megastore after it closed forever. Oh, well. We had fun, saw an OK movie, and shared two great meals and lots of good chitchat.


  1. I still think the chargeback is worth a try. My Amex handled a much worse dispute with a hotel once, and I signed it. Depends on how good the service is on your card.

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  3. Thanks for the advice, Dog. I've had only excellent experiences so far (Discover) but I don't think I've ever had to do a chargeback. I'm going to the spa at lunch to try and work it out, but if that doesn't work I'll be calling Discover this afternoon.


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