Tuesday, December 1, 2009

Update on 1800Flowers

Someone actually called me back!

Apparently ALL the florists in my mom's area are "out of flowers". I never did get clarification on whether that's in general or the bouquet I was looking for specifically, but since they didn't know when they'd be able to deliver a bouquet, I asked them to cancel the order and refund the charge. Which they're doing, plus they're throwing in a $20 credit towards a future purchase, although I don't know when I'll feel comfortable ordering flowers from a good-sized metropolitan area since they might, you know, not have any in driving distance.

So, anyway. 1800Flowers will get another shot, but only one more. I've ordered from FTD many, many times and never had a problem like this. This doesn't sound like it was 1800Flowers's fault, but *I* had to escalate the problem and no one contacted me about it, and that's not a good position to be in.

Anyway. Time for dishes.

2 comments:

  1. Good for you for getting that $20 credit. But they still should have kept the lines of communication open to let people in that area know that orders will be delayed due to a flower shortage. I guess next time, you can do a just because present for Mom or a friend.

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  2. I have had bad luck with all flower companies except Teleflora. And often, I order directly through a florist, who can give you a good idea of what they might have in stock.

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