Friday, November 12, 2010

How to apologize

Not like this: "We're sorry we got caught -- wow, the Internet is mean to us!" (via Gawker)
But like this: "We goofed -- have a refund AND a free future cruise" (via The Consumerist)


  1. I'm guessing a lot of those folks never want to get on a cruise ship again, but good for Carnival for giving full refunds. The right thing to do.

  2. "Wow the Internet is mean to us." LOL! That cracked me up. :)


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