Friday, November 12, 2010

How to apologize

Not like this: "We're sorry we got caught -- wow, the Internet is mean to us!" (via Gawker)
 
But like this: "We goofed -- have a refund AND a free future cruise" (via The Consumerist)
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2 comments:

  1. The Modern GalNovember 13, 2010 at 6:28 AM

    I'm guessing a lot of those folks never want to get on a cruise ship again, but good for Carnival for giving full refunds. The right thing to do.

    ReplyDelete
  2. AnonymousNovember 13, 2010 at 7:36 PM

    "Wow the Internet is mean to us." LOL! That cracked me up. :)

    ReplyDelete

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